ITIL® Version 3 – Release Control & Validation

Program Overview ITIL® is a set of best practices guidance
that has become a worldwide-adopted framework for Information Technology Services
Management (ITSM) by many Public & Private Organizations. Since early 1990,
ITIL® has been evolving from focusing on Functions and Processes under versions
1 and 2 to focusing on the Full Service Lifecycle Management under version 3.In addition to the existing benefits of aligning IT goals and objectives with the
business, improving quality and reducing cost of operation; ITSM and ITIL® V3
now emphasizes the following areas:

• Assist in transforming IT Service Management onto a strategic business asset
• Assist in defining and managing the complete lifecycle of IT Service Management
  Process
• Provide guidance on the development of Services Strategy, the development of Service
  Design, the Transition of Services from current to desired state, the Implementation
  and the Continuous improvement of the those Services

This exam-preparatory course provides comprehensive coverage of RCV concepts within
the IT Infrastructure Library (ITIL) V3. Through lectures and practice exam questions
participants explore the concepts of good practice in IT Service Management based
on the ITIL® V3 Framework.

The ITIL Intermediate Qualification: Release Control and Validation (RCV) Certificate,
although a standalone qualification, yet is also part of the ITIL Intermediate Capability
stream, and one of the modules that leads to the ITIL Expert in IT Service Management
Certificate.

The course approach combines theoretical and hands-on knowledge transfer, including
individual and group practical exercises.

Note: The success in achieving this certification is highly dependent
upon participants’ effort in doing their homework, and self-study before and during
the program. Therefore, it is highly recommended that:

• The exam is scheduled one week to maximum two weeks after the training to allow
  sufficient time for preparation
• Course participants purchase the appropriate OGC publication to complete at a minimum
  12 hours of personal study by reviewing the syllabus and the pertinent areas of
  the ITIL Service Management Practice core guidance, in particular Service Strategy
  and Service, Service Design and Service Transition publications

Duration This program is offered over a 5-day period where it combines
theoretical and hands-on knowledge transfer, including individual and group practical
exercises. The Minimum number of students per session is 6 where the maximum is
16.

• This five (5) days classroom training course with examination held on the afternoon
  of the 5th day is accredited by both LCS and EXIN examinations institutes
• The course includes approximately 30 hours of student-instructor interaction, a
  sample and a formal examination
• The format of the examination consists of a closed book paper of 8 multiple choice
  complex questions, to be answered within 90 minutes. (Candidates sitting the examination
  in English and who do not have English as their first language will be allowed additional
  30 minutes to allow use of a dictionary). The pass mark will be 70% or more – 28
  or more correct answers

Content & Objectives Through a series of lectures designed
at achieving a clear understanding of the ITIL Best Practice lifecycle approach
and through various exercises, assignments and discussions, participants will gain
the necessary knowledge enabling them to capture:

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the capability of Release,
  Control and Validation management
• Change management as a capability to realise successful service transition
• Service validation and testing as a capability to assure the integrity and the quality
  of service transition
• Service asset and configuration management as a capability to monitor the state
  of service transition
• Knowledge management as part of enhancing the on-going management decision support
  and service delivery capability
• Service request fulfillment and evaluation to assure meeting committed service level
  performance
• Release Control and Validation process roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and risks

Program Material This training program includes the following as
reference documentation:

• Program slide presentation
• Syllabus document
• ITIL® V3 acronyms and glossary
• Sample examination questions and answers

Simulation & Practical Material We provide the students with
real life experiences; we use the client organization as “Case study” example for
the purpose of discussion to show the value of using best practice. We integrate
group exercises and sample exam questions to simulate and practice the subject matter.

Audience The target group of the ITIL Expert Qualification Release
Control and Validation (RCV) is:

• Individuals who have attained the V3 ITIL Foundation certificate in Service Management,
  or the V2 Foundation plus the V3 Foundation Bridge certificate and who wish to advance
  to higher level ITIL certifications
• Individuals who require a deep understanding of ITIL Certificate in Release, Control
  and Validation processes and how it may be used to enhance the quality of IT service
  support within an organization
• IT professionals that are working within an organization that has adopted and adapted
  ITIL who need to be informed about and thereafter contribute to an ongoing service
  improvement program
• Operational staff involved in Change Management, Release and Deployment Management,
  Service Validation and Testing, Service Asset and Configuration Management, Request
  Fulfillment, Service Evaluation and Knowledge Management, who wish to enhance their
  role based capabilities
• This may include but is not limited to, IT professionals, business managers and
  business process owners

Prerequisites Individuals who have attained and have a proof of
one of the following certifications:

• V3 ITIL® Foundation certificate in Service Management; OR
• V2 Foundation plus the V3 Foundation Bridge certificate;

At least 30 contact hours of study with an accredited training provider or accredited
e-learning provider for this syllabus, as part of a formal, approved training course/scheme.

It is also strongly recommended that course participants:

• “Demonstrate familiarity with IT terminology and understand the context of Release,
  Control and Validation management in their own business environment
• Have some experience of working in a service management capacity within a service
  provider environment, with responsibility relating to at least one of the following
  service management processes:
• Change management
• Release management
• Configuration management
• Service evaluation and quality assurance
• Knowledge management
• Service validation and testing

It is strongly recommended that candidates read the ITIL Service Lifecycle core
publications in advance of attending training for the certification, and in particular
the Service Transition and Service Operation books.

“ITIL® is a registered trade mark of the Cabinet Office”

“IT Infrastructure Library® is a registered trade mark of the Cabinet Office”

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